Security Alerts

To report a lost or stolen Community Bank Debit Mastercard®, Visa® Credit Card.

• Toll free numbers for Debit Mastercard®
  • During business hours of 7:30 am to 5:00 pm: Call 888-223-8099
  • After business hours: Call 833-648-0069
• Toll free number for Visa credit cards: Call 800-558-3424

Community Bank emails and text messages are informational in nature and will never request personal information, PIN numbers, usernames, passwords, or any other information from you.

• If you suspect you have received a fraudulent email from Community Bank, contact bank@cb.bank
• Forward other suspected fraudulent emails to the Better Business Bureau at [email protected]
   

Mastercard®: Identity Theft Resolution Services

If someone steals your identity, Identity Theft Resolution Services provides resolution services to help you restore your identity. Full service restoration can help you reduce the personal time required to resolve the situation and can help eliminate out-of-pocket expenses. Included is Identity Theft Alerts, which is a free service only offered by Mastercard. You are alerted if it detects that your personal information is being bought or sold online. Click here to learn more about Identity Theft Alerts. Call 1-800-MASTERCARD to learn more about this benefit or visit Mastercard http://www.mastercard.us/idtheftalerts/

Visa®: Identity Theft Assistance

Visa® has the best tools in place to prevent and detect fraud, but in the event it does happen, we can put your mind at ease. If you suspect you've been the victim of identity theft, Identity Theft Assistance puts you in touch with the information and help you need.

• Call 1-866-ID-HOTLINE (1-866-434-6854) or visit http://usa.visa.com/personal/security/identity-theft-help.jsp
• Visit http://callforaction.org/ for counseling and assistance

Equifax
www.equifax.com
800-525-6285 (Fraud Hotline)
800-685-1111 (Report Order)
P.O. Box 740250
Atlanta, GA 30374

Experian
www.experian.com
888-397-3742 (Fraud Hotline)
888-397-3742 (Report Order)
P.O. Box 9556
Allen, TX 75013

TransUnion
www.transunion.com
800-680-7289 (Fraud Hotline)
800-916-8800 (Report Order)
P.O. Box 6790
Fullerton, CA 92634

• File a police report
• Contact creditors fraud departments
• File a complaint with the FTC at https://www.ftc.gov/media/71268
• Find Consumer Information at https://consumer.ftc.gov/features/identity-theft
• What to do if your identity is stolen – Taking Charge Identity Theft Guidance. (see attachment)

Using your Mastercard® Debit Card is a convenient and safe way to get cash. Just be sure to keep in mind the following safety tips:

• Watch your surroundings: If the machine is poorly lit, or in a hidden area, use another ATM.
• Guard your pin: Keep a lookout for suspicious activity. Always guard your PIN and transaction amount, and immediately cancel your transaction and leave if you see something suspicious.
• Keep your card ready: Avoid counting cash, or rummaging through personal items, while standing at the ATM.
• Be safe at the drive-thru: When using a drive-through ATM, lock car doors and other windows—when walking up, never leave your car running or unlocked.
• Take your receipt: Always take your receipt. It contains personal information that could be helpful to thieves.
• Avoid strangers: When using an indoor ATM that requires your card to open the door, avoid letting unknown people in with you.