Security Alerts

Contact Us
Pages Within:

There's no such thing as being too careful.

Protecting your finances requires smart precautions and quick reactions. 

Card safety

Learn who to contact should your debit or credit card go missing.

ID theft services

Find out how both Mastercard and Visa can help you detect fraud and restore your identity.

Credit bureau contacts

If you're having problems with ID theft or your credit rating, you may need to get in touch with Equifax, Experian or TransUnion.

ATM safety

Automatic tellers are convenient, but keep safety in mind when you access your accounts.

Advice You Can Count On

When you lose a credit card or notice unauthorized charges on your accounts, it can be a helpless feeling. But the fact is, assistance is just a phone call or email away. At Community Bank, we're committed to doing everything possible to help you prevent and resolve unauthorized charges.

To report a lost or stolen Community Bank Debit Mastercard®, Visa® Credit Card.

  • Toll free numbers for Debit Mastercard®
    • During business hours of 7:30 am to 5:00 pm: Call 888-223-8099
    • After business hours: Call 833-648-0069
  • Toll free number for Visa credit cards: Call 800-558-3424

Community Bank emails and text messages are informational in nature and will never request personal information, PIN numbers, usernames, passwords, or any other information from you.

  • If you suspect you have received a fraudulent email from Community Bank, contact bank@cb.bank
  • Forward other suspected fraudulent emails to the Better Business Bureau at [email protected]
     

Mastercard®: Identity Theft Resolution Services

If someone steals your identity, Identity Theft Resolution Services provides resolution services to help you restore your identity. Full service restoration can help you reduce the personal time required to resolve the situation and can help eliminate out-of-pocket expenses. Included is Identity Theft Alerts, which is a free service only offered by Mastercard. You are alerted if it detects that your personal information is being bought or sold online. Click here to learn more about Identity Theft Alerts. Call 1-800-MASTERCARD to learn more about this benefit or visit Mastercard http://www.mastercard.us/idtheftalerts/

Visa®: Identity Theft Assistance

Visa® has the best tools in place to prevent and detect fraud, but in the event it does happen, we can put your mind at ease. If you suspect you've been the victim of identity theft, Identity Theft Assistance puts you in touch with the information and help you need.

Equifax
www.equifax.com
800-525-6285 (Fraud Hotline)
800-685-1111 (Report Order)
P.O. Box 740250
Atlanta, GA 30374

Experian
www.experian.com
888-397-3742 (Fraud Hotline)
888-397-3742 (Report Order)
P.O. Box 9556
Allen, TX 75013

TransUnion
www.transunion.com
800-680-7289 (Fraud Hotline)
800-916-8800 (Report Order)
P.O. Box 6790
Fullerton, CA 92634

Using your Mastercard® Debit Card is a convenient and safe way to get cash. Just be sure to keep in mind the following safety tips:

  • Watch your surroundings: If the machine is poorly lit, or in a hidden area, use another ATM.
  • Guard your pin: Keep a lookout for suspicious activity. Always guard your PIN and transaction amount, and immediately cancel your transaction and leave if you see something suspicious.
  • Keep your card ready: Avoid counting cash, or rummaging through personal items, while standing at the ATM.
  • Be safe at the drive-thru: When using a drive-through ATM, lock car doors and other windows—when walking up, never leave your car running or unlocked.
  • Take your receipt: Always take your receipt. It contains personal information that could be helpful to thieves.
  • Avoid strangers: When using an indoor ATM that requires your card to open the door, avoid letting unknown people in with you.



How Community Bank Will and Will Not Contact You

Community Bank is committed to helping protect you and your account information. As part of our ongoing focus on security, we want to clearly outline how Community Bank communicates with our customers and what you should expect when interacting with us.

Understanding these best practices can help you recognize legitimate communications and keep your account information secure.
From time to time, Community Bank may contact you to:
  • Provide general account notifications or service updates
  • Confirm activity that you initiated
  • Respond to a request you made to us
When we contact you, we will never ask for sensitive login or authentication information.
Community Bank will never:
  • Send a text message containing a link asking you to log in to online or mobile banking
  • Call you and request your online banking ID, password, or multi‑factor authentication codes
  • Request sensitive information through unsolicited texts, emails, or phone calls
Any communication requesting this type of information should be considered suspicious.
If someone claiming to be from Community Bank contacts you and the request seems unusual:
  • Do not click any links
  • Do not provide any information
  • End the call or delete the message
  • Contact Community Bank directly using the phone number listed on our website or on your bank statement
If you believe your information may have been compromised, please contact Community Bank Client Services at (888) 223-8099 right away so we can assist you.
Pages Within: